When will I receive my order?
Orders are dispatched the next day from our office. Depending on the post or courier, you should receive your goods within 5-7 working days. We will not process an order unless we are holding the stock to ensure minimum delay.
How do the product/accommodation certificate bundles work?
For each $100 you spend on our already discounted travel goods, you will receive 1 accommodation certificate to redeem through our partner hotels. Look out for special offers to maximize your accommodation savings.
How can I purchase goods?
You can purchase online via our secure shop, with one of our agencies or by calling head office on 1300 780 811.
How do I save money with the Meal and Accommodation offer?
It’s simple. By spending the money you would elsewhere on meals at a participating hotel, you receive complimentary accommodation. Without exception when travelling, we will spend money eating out so this is a great offer from the hotels. There are hotels for nearly every budget.
Why do I need to buy certificates?
This is how you redeem the offer with the hotel and how we cover our marketing and promotional costs of bringing this great offer to you.
How long are the certificates valid for?
18 months. Depending on circumstances, we can extend them for you if for some extenuating reason you do not use the certificates in the allocated time.
How many hotels are there to choose from?
There are around 60 Meal and Accommodation hotels across Australia and New Zealand and 150 Two for one hotels. The numbers vary from time to time.
Will I be able to use these offers over peak times such as school holidays?
Each hotel decides how many rooms it has available. Some do not allow promotional bookings over peak periods but the majority do. It is always advisable to book well ahead for busy times to avoid disappointment.
Do I have to use the certificates all at one time or on one offer?
No. they are fully flexible and designed to use a night here, or a few nights there, taking advantage of either the meal and accommodation OR the two for one offer as you choose on each occasion. It is your choice.
What are the conditions of use?
The offers are based on twin share. Children and other guests are extra ( there are some hotels that allow 1-2 children under 12/14 free of charge. Check the website for details before booking) Purchase breakfast and dinner each day for two person at the hotel and accommodation is complimentary. Or stay two nights for the price of one at a selection of other hotels. All stays subject to availability and the hotels reserve the right to limit rooms.
How do I book a hotel?
All promotional hotels can be booked directly with the hotel once you have checked availability on the numbers provided on the site or in your pack. Pay the hotels direct for your booking. Present your certificate ( or card) to redeem the special offer.
The hotel I called does not know about the promotion?
Management and staff change at hotels. If the hotel is listed on our site they are participating in the offer. Please call us and we will liase with them directly on your behalf. Remember, these offers are only available via freedom escapes, so if you are planning to purchase a promotional pack we advise you do not call the hotel first as obviously hotel staff will not be versed in the details of our promotional offers. A consultant will be happy to talk to you on 1300 780 7811.
How do I buy a pack?
You can purchase online, with one of our partners or agents. We take all major credit cards. You can call head office on 1300 780 811 to arrange alternative forms of payment if required.
How do the online vouchers work
The vouchers can be used in the Members area shop to receive discounts on the advertised prices. Simply enter the promotion code printed on the voucher and get that discount off the price. Each certificate is valid for one one use and is valid for 12 months. They can only be used at the Freedom Escapes member shop. Terms and conditions are printed on the vouchers. 7 nights pack includes 2 $40 certificates. 10 nights includes 3 $40 certificates. 14 nights includes 4 $40 certificates. 25 nights includes 7 $40 certificates.
Can you get me other savings?
Yes! For your convenience, you are able to book hotels online anytime any day from anywhere and save up to 60% off standard rates. You also have access to the best rates at resorts worldwide with exclusive tariffs starting at $699 for 7 nights and four guests for freedom escapes customers.
Who are freedom escapes?
Freedom escapes specialize in discount travel goods, such as luggage, cameras, camcorders, MP3 players and more. Expect to save up to 50% on normal retail prices, while enjoying the additional benefit of discounted accommodation. It’s the perfect combination to help you save money and holiday more often.
Freedom Escapes are also a leading supplier of promotional and discount accommodation offers We have in total over 20,000 hotels and resorts offering a range of exciting and innovative deals saving our customers from 5 to 60% off standard tariffs. We have assisted over 100,000 customers in the last 6 years enjoy new destinations and unprecedented savings in conjunction with our affiliates and partners.
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